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Here's what our customers say

Dear Mr Griffiths,

Just a quick note to thank you very much for obtaining the two Hunter R40 guttering bends and for having them delivered to our home address (that was a lovely unexpected surprise).
My wife and I will now be able to connect our rainwater storage system to our new greenhouse - hopefully our actions here will not jeopardise this long awaited lovely spell of warm summer weather!

Very best regards
Alan & Sue Baughan.

Alan & Sue Baughan., Customer email to Llanelli Branch


Just a note to thank you for all the help and assistance that you gave me in my endeavour to obtain a sheet of charcoal carpet cobbles recently.

I and my wife collected them last weekend from John Brennan at your Swansea branch, as arranged, and I would like you to know how impressed we were both at the helpfulness of you at Pembroke and all of the staff at Swansea who helped us. They were just what I was looking for, and will hopefully get them layed next month.

My thanks once again for your kindness and my regards also to john Brennan next time you speak to him.

Kind regards,

Brian Southern

Brian Southern, Chase Cottage, Worcestershire

LBS Civils have worked closely with Jones Brothers on a number of large civil engineering projects in South Wales. We have a good working relationship with the company and the staff. Their product knowledge and service greatly assist in the efficient running of our projects.

Graham Kell, Jones Brothers Civil Engineers

Dear Mr Davies,

Just a short note regarding Jason Baxter sales rep at your Carmarthen branch. We have been dealing with Jason for the past three years as we were converting a 200 year old barn, during this time Jason has gone the extra mile for us as your customer. He is very knowledgeable regarding the products you sell and is always happy to suggest things when asked.

Whenever we have had to collect him or had him call round he has always made us feel we are important to him (even though we are probably not his biggest spender) and nothing seems to be a problem.

Please pass on our thanks to Jason and his line manager as we feel he is a great asset to your company, (if I had a position for him I would steal him away in an instant). If it was not for Jason’s can do attitude we would have probably gone elsewhere for our materials.

Yours faithfully,

Ian Baker

Ian Baker, The Old Dairy B&B, Carmarthenshire

LBS have consistently delivered excellent service through their branch managers and staff as main supplier to our company for more than thirty years. Their willingness to work to achieve the competitive prices required, to learn, source and train staff in obtaining and understanding new products and their relative performance always proves to be helpful.

J O Morris, J O Morris Ltd, Ammanford

I took delivery of some decking wood and various other items yesterday from LBS, and just wanted to thank the delivery driver for leaving them on site in a good location and also making sure the wood wasn’t damaged by being left on our drive, by placing them on top of stills etc. We’ve had some bad experiences over the last few months of deliveries just being left on the drive in stupid places and also Wickes delivering a pallet of items, with the pallet then collapsing when being lowered by the crane – a complete mess.

Marc Jones, Cardigan Customer

'' The service provided by the LBS Home and Garden Centre is fantastic!''

Mr David James, Retired, Llandeilo

I wanted to let you know how pleased I have been with the service particularly from you, and also your colleagues at LBS Ystradgynlais over the last 15 months.

Most of the building materials I have needed for my two extensions at home have been supplied by LBS. Not only have you given me competitive prices you
have also price matched when required, and I have been happy to order with you to support you as a local company.

Where I live is off the beaten track and getting materials on to site over my dry stone wall has been testing to say the least. Matthew your driver deserves a
special mention. He has always done his best to meet my needs and position materials where I have wanted them. He has shown patience and understanding
and nothing has been too much trouble from him.

So thank you very much for all that you have done. If ever family or friends need building materials I have no hesitation in recommending LBS at Ystrad.

Kind regards

Graham Morris

Mr Graham Morris, Ystradgynlais Customer

I was very impressed with the service provided by Matthew at the Llandeilo branch.

Mr Haskell, Llandeilo Customer

Mr Hicks very kindly called our Head Office to praise both the sales and yard staff at Pembroke Dock who he said had been more than helpful in his recent transactions.

Mr Hicks said ''Your staff made what could have been very stressful easy. Thanks especially to James and Peter''

Thank you Mr Hicks from all of us at LBS!

Mr Hicks , Retired, Milford Haven

''Just wanted to say thanks to the driver who delivered 2 bulk bags of decorative chippings to my house. No-one was in when he called and he had enough sense to drop the bags off the road in a small diveway at the side of my house whcih made it a lot easier to unload. Many thanks.''

John Evans

Mr John Evans, Llanelli Customer

Via Twitter: Praise where praise is due, as had fantastic service from @LBSBMLTD (Caseys Roofing). Good prices, very friendly & excellent delivery.

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Pilton House, Gower, Caseys Roofing Customer

I just purchased about £800 worth of plum slate chippings for my (soon to be maintenance free!) front garden from your Swansea branch for Tuesday delivery - very helpful chap called John (West Country accent) dealt with it!

Rob Cherry, Swansea Customer

This morning I had a delivery from Paul (LBS driver). I live on a 1 in 3 hill and it’s really challenging to get the Toyota HiAce to unload anywhere easily. Also, my builder was not on site and I was in my pyjamas feeding my small baby. Paul was brilliant - unloaded in just the right place, waited for the builder, was really patient, very helpful and pleasant. Just wanted to say what a good way to start the day with someone who did their job really well and made me feel really positive about LBS.

Sarah Jennings, Carmarthen Customer

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