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Privacy Policy



This Privacy Policy outlines how LBS Builders Merchants Ltd, part of the LBS Group of Companies, including LBS Holdings (UK) Ltd and Talbot Timber, as well as all of its trading brands, collects, uses, and protects any information you provide when using our websites and web services. We are committed to ensuring that your privacy is protected.

We may update this policy from time to time by posting a revised version on this page, with the date of the last revision indicated.

Information We Collect

We may collect the following information:

•    Name

•    Contact information including email address

•    Demographic information such as postcode, preferences, and interests

•    Delivery address information

•    Other information relevant to customer surveys and/or offers

•    IP address

•    Browser type

•    Length of visit

•    Number of page views

•    Shopping history

•    Cookies

Use of Collected Information

We use the information collected to:

•    Analyse and profile your shopping preferences

•    Internal record keeping

•    Improve our products and services

•    Send promotional emails about new products, special offers, or other information we think you may find interesting

•    Conduct market research, occasionally contacting you via email, phone, fax, or mail

•    Customise the website according to your interests


We may also supplement the information you provide with data from third parties and carry out searches with credit reference agencies.

Third-Party Services

We utilise various trusted third-party service providers to enhance our website's functionality and improve the overall user experience. These third-party services may include:

1.    Payment Gateway: Our website employs a secure third-party payment gateway to process payment card details for purchases made on our platform. The payment gateway provider may collect and process payment information to complete transactions.

2.    Trustpilot: We use Trustpilot, a third-party review platform, to collect and showcase customer reviews. Your use of Trustpilot for reviews is subject to their Terms of Service and Privacy Policy.

3.    Algolia: Our website utilizes Algolia, a third-party search functionality provider, to enhance the search experience. Algolia may process and store user data to optimize the search functionality. Your use of our website's search feature implies agreement with Algolia's Terms of Service and Privacy Policy.

4.    Klaviyo: We use Klaviyo, a third-party email marketing and automation platform, to manage and send promotional emails. Klaviyo's usage is compliant with their Terms of Service and Privacy Policy. Your provided email address and relevant information may be shared with Klaviyo for this purpose.

5.    Google Tag Manager: We utilize Google Tag Manager, a third-party tag management system, to efficiently manage and deploy various tags on our website. Google Tag Manager may collect and process data in accordance with its Terms of Service and Privacy Policy.

We prioritise ensuring that these third-party service providers comply with applicable data protection laws and handle your data securely and responsibly.


We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Cookies are used on this site to collect information. For more details on how to manage or delete cookies, please visit the World Wide Web Consortium Website or the Interactive Advertising Bureau’s website.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission. 

All LBS Group websites use various types of cookies, some of which are placed by third-party services appearing on our pages. See our Cookie Policy for further information.

Links to Other Websites

Our websites may contain links to other websites. We do not have control over these external sites and are not responsible for their privacy practices. Exercise caution and review the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

•    When filling in a form on the website, look for the option to indicate that you do not want the information to be used for direct marketing purposes.

•    If you have previously agreed to us using your personal information for direct marketing purposes, you can change your preferences at any time by contacting us.

We do not sell, distribute, or lease your personal information to third parties without your permission or unless required by law. We may use your personal information to send you promotional information about third parties only if you explicitly consent.

GDPR Compliance

We are committed to compliance with the GDPR regulations. Under these regulations, you have the right to request information we may hold on you.


For inquiries regarding your personal information, please contact us at [email protected].