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To initiate a return for your goods or a portion thereof, please contact your local LBS Builders Merchants branch for assistance.


If you find that you no longer require a product you have ordered, please be aware of the following return guidelines:


Goods will only be accepted at the branch that delivered the goods, or to the branch the goods were collected from. Details of the branch can be found within your order confirmation.


The collection of goods may incur a charge, determined at our discretion and equivalent to the original delivery fee.

Additional charges may apply for collections from certain locations or for specific product types, taking into account distance and handling requirements.

Returns may be subject to a restocking charge, determined at our discretion.

Non-returnable Goods:


Unless deemed faulty or delivered in error, returns will not be accepted for the following items:


Products with rapid deterioration, such as turf or plants.

Perishable goods, including cement or plaster.

Goods unsuitable for return due to health and hygiene reasons.

Items that have been cut, made to measure, or customised.

Goods that have become inseparably mixed after being provided.

Gift cards.

Expired products.

Goods removed from their original packaging and no longer in good sellable condition.


This information is provided of an overview of related processes, full details on website sales returns and refund policies can be found via our Terms And Conditions Of Sale.